Customer Service Representative Female – Night Shift

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We are looking for a Customer Service Representative (CSR) to join our team for the night shift. The ideal candidate will have experience in the packaging industry and be comfortable working in a fast-paced environment. You will be responsible for managing customer inquiries, processing orders, and ensuring a high level of customer satisfaction.

Lahore,Pakistan

Onsite

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Process and track customer orders, ensuring accurate entry into the system.
  • Address any issues or concerns related to packaging orders and resolve them efficiently.
  • Coordinate with internal departments (production, logistics, etc.) to ensure timely order fulfillment.
  • Provide customers with product information and recommendations related to packaging solutions.
  • Maintain detailed records of customer interactions and orders in the CRM system.
  • Handle customer complaints and escalate issues when necessary.
  • Ensure excellent customer service during night shift operations.

Requirements

  • Experience in the packaging industry is required.
  • Proven experience in customer service roles, preferably in a B2B environment.
  • Excellent communication and problem-solving skills.
  • Ability to work night shifts and manage multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
  • Proficiency with CRM systems and basic computer skills.
  • Ability to work independently with minimal supervision.

    Personal Information




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